Looking for a plumber? Don’t just pick the first name you see online. Here’s a step-by-step guide (with real-world tips!) to make sure you get a pro who’ll get the job done right—without stress or surprises.

1. Check Licenses and Insurance—Always

Before you even talk price, make sure your plumber is legit. Here’s what to do:

– Ask for their license number.

Every real plumber should have a valid, up-to-date license. Double-check it with your local city or state agency.

– Look up their license status.

Any renewals? Disciplinary actions? Make sure you’re not hiring someone with a sketchy background.

– Request proof of insurance.

You want to see:

  – General liability (at least $1 million is a good sign)

  – Workers’ comp (for their crew)

  – Extras if you’re worried about water/mold/property damage

– Check that insurance covers your whole project.

– Get it in writing.

Ask for PDFs or emailed copies, not just a verbal “yeah, I’m covered.”

It’s worth noting that reputable services, like Lexity Plumbing, Rowville, consistently provide proper documentation and follow all these protocols. This protects YOU if something goes wrong.

2. Make Sure They’ve Done Your Kind of Job Before

Not all plumbers are created equal! Some are great at home repairs, others know big commercial jobs.

– Ask for examples of similar work.

“Have you done a job like this before?” is a fair question.

– Request actual references or case studies.

– Check if their license covers your type of project.

– Get specifics:

– What materials did they use?

– How long did it take?

– Any hiccups or surprises?

– Look for problem-solving skills:

Can they handle tricky zoning, codes, or new energy-efficient systems?

You want someone who’s been there, done that—not learning on your dime.

3. Get Multiple Written Estimates (and Compare Them!)

Don’t just go with the first price you hear.

– Ask at least three plumbers for detailed, written bids.

– Insist on itemized quotes:

– Labor

– Materials

– Permits

– Disposal

– Any fees or surcharges

– Compare apples to apples:

Use the same scope for each quote so you’re not comparing different things.

– Check for:

– Hourly rates + estimated hours

– Warranties

– Hidden costs

– Make a simple comparison grid so you can see who’s giving you the best bang for your buck.

Remember: Cheapest isn’t always best—but neither is most expensive!

4. Dig Into Warranties and Guarantees

Warranties aren’t just fine print—they matter if something breaks.

– How long is the warranty?

– Is it transferable if you sell your house?

– What exactly does it cover?

– Parts?

– Labor?

– Both?

– What voids the warranty (DIY repairs, neglect, etc.)?

– How do you file a claim if needed?

– Are there service call fees or deductibles?

Longer and clearer warranties usually mean the plumber stands by their work.

5. Check References, Reviews, and Reputation

Don’t skip this step!

– Ask for references and actually call them.

– Read online reviews—but watch for fakes or only glowing praise.

– Look for patterns:

– Are people happy with the work?

– Any recurring complaints?

– Check for professional behavior:

– Do they show up on time?

– Clean up after themselves?

– Communicate clearly?

– Score them on skill, reliability, communication, and overall value.

You want a plumber people trust—one with a track record, not just a sales pitch.

6. Ask About Availability and Scheduling

Emergencies don’t wait, and neither should your project.

– Can they do same-day or next-day service if needed?

– Do they stick to their promised schedule?

– How’s their response time on calls or emails?

– Can they handle urgent requests or changes in plan?

– Do they offer clear booking and confirmation?

A reliable schedule keeps your project (and your sanity) on track.

7. Safety Practices & Permits Matter

Don’t get caught with code violations or unsafe work.

– Do they pull the right permits for the job?

– Are they up-to-date with local codes and safety rules?

– What’s their safety protocol? (PPE, lockout/tagout, hazard checks)

– Do they keep records of permits and inspections?

– How often do they train their crew on safety?

Professional plumbers put safety and compliance first—it protects both of you.

8. Questions to Ask Before You Hire

Here’s a handy checklist of what to ask every plumber:

– Are you licensed and insured?

– Can you give me references from similar projects?

– What’s your estimate—including all fees? Is it fixed or can it change?

– What’s your warranty and what does it cover?

– Who will actually do the work? (The owner or employees/subcontractors?)

– How do you handle scheduling and emergencies?

– What safety protocols do you follow?

– What happens if the job takes longer or costs more?

– How will you keep me updated?

Bottom Line

Choosing the right plumber isn’t just about price. It’s about trust, experience, clear communication, and rock-solid credentials. Follow these steps, ask the right questions, and you’ll find a plumber who’ll get your job done—on time, on budget, and with no nasty surprises.

Happy plumbing! 🚰💧